hi all, bit of help needed.
My internet has not been working since last Wednesday, Sky were notified straight away. After calling every day this week, had an engineer out thursday but didn't know the problem at the time, I finally got an answer what was wrong with it yesterday and apparently (to cut a long story short) BT Openreach are waiting for permission from the council to dig a road up near me and fix the problem. the problem is totally external and in Openreach's hands.
Now, I'm absolutely blasting the data on my phone and getting pretty pissed off not having any internet. They say they are going to refund me, but it will only be the cost I would be paying which I guess I'll get a refund for a tenner at the most.
Is there anything I can do? to be honest, they've pissed me off that it took a week to get an answer what was actually wrong when i knew all along it was external but they still made me do diagnostic tests that I knew wouldn't make a difference. Can I just cancel my contract and go elsewhere? Everyone's internet on my street with Virgin is working so I wouldn't mind testing them out!