‘I simply will not put up with that,’ said transport secretary Grant Shapps
Good on paper. But multiple government failings, such as Ordsall and Piccadilly platforms 15/16 haven't helped. Not having proper railway people in management has held them back.
The government have done what the people wanted and stripped them of the franchise (rightfully) but they need to get it right - sack the entire management (as all staff remain when a franchise changes) and get proper railway people in, implement an emergency timetable, temporarily mothball the Ordsall Chord and get building the Manchester Piccadilly extension.